Claims

We are committed to excellence in the handling of motor claims. Our serviceprovides specialist resources and claims handling advice for all classes of vehicle.

No automated menu systems
Customers never have to queue or trawl through endless menu optionsto receive assistance. An experienced claim handler will always bewaiting to take their call.

Specially trained staff to assist customers
Our staff are trained to help customers through a traumatic experiencewith maximum sympathy and minimum fuss, whilst taking care of therepairs quickly and efficiently.

First Notification of Loss
At First Notification of Loss, our callcenter staff record and send client details electronically to the nearest ACS Repair Centre. The CrashRepair Centre will contact the client within 30 minutes to arrange thebooking-in date and/or collection of the vehicle. Additionally we canarrange a replacement vehicle if appropriate. Once repairs commenceon the vehicle, the client will be kept fully updated. On completion ofrepairs, the client will be contacted to arrange a suitable return date.

Third Party Capture
Our Claims Team have the ability to handle the complete rangeof claims from minor damage only, to total loss cases. The claimsdepartment presently handle claims for a number of large fleet andmedium sized insurers, who see us as a ‘safe pair of hands’. ACS has anexcellent track record in Third Party Capture. Particular attention is paidto a prudent reserving policy as we appreciate our clients need to beadvised of their liabilities.

Organising hire vehicles
We understand how vital it is to keep customers on the move.Replacement vehicles are available at any of our Crash Repair Centres,while repairs are carried out.

Salvage Disposal
Disposal of any Total Loss Vehicle is arranged quickly and efficiently with guaranteed  values.

ACS can arrange direct settlement with all parties involved, invoicing customerswith one itemised document. This saves on both administration and time, whilstensuring best value.